INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
In general, legitimate merchants strive to ensure that products are consistent with what is shown in the images, including key information such as appearance, color, and style. However, there may be extremely slight differences due to factors like shooting light, monitor color differences, and minor adjustments in production batches, which are normal phenomena.
If you have any questions about the received product, it is recommended that you carefully check the product details and compare them with the pictures provided by the merchant. If there is an obvious discrepancy, you can contact the merchant in a timely manner to communicate and handle it.
Where can I view my sales receipt?
You can find the corresponding transaction records in the "My Orders" section of your account and view detailed receipt information, including product names, quantities, prices, etc.
How can I return an item?
Find the corresponding order in "My Orders", click "Apply for Return" or "After-sales Rights Protection", fill in the reason for return and upload the supporting documents as prompted, then submit the application.
Will you restock items indicated as “out of stock?”
For products marked as "out of stock", we will evaluate based on factors such as market demand and inventory turnover. If there is a continuous sales demand for the product, we will usually arrange for restocking.
However, the specific restocking time varies depending on the product category, supply chain conditions, etc. It is recommended that you pay attention to the restocking reminders on the product details page or consult the platform customer service for specific information to keep abreast of the arrival status of the product.
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Where can I ship my order?
To ship your order, you typically need to send it to the address provided by the seller or platform after initiating a return or exchange request. Here's how to find it:
First, start a return/exchange process in your order details (usually under "My Orders" or "After-Sales Service").
Once your request is approved, the seller will provide a specific shipping address (including the recipient, contact information, and postal code) in the return instructions.
Be sure to pack your order securely, include any necessary documents (like the return slip), and use a trackable shipping method. Don’t forget to update the tracking number in your return request so the seller can monitor the shipment.
If you haven’t received the address yet, check your order notifications or contact the seller’s customer service for assistance.
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